Terms and Conditions

Last updated: 23 October 2026

1. About these terms

These terms govern consultancy services provided by Smart Cloud Limited. Each engagement is defined by a written proposal; if a proposal conflicts with these terms, the proposal wins for that engagement.

2. Services

Services are delivered remotely by online consultation unless a proposal states otherwise. Deliverables are the written documents listed in the proposal.

3. Quotes and prices

Fixed-price quotes are valid for 30 days. Day rates are quoted per engagement. Software licences and subscriptions, where procured on your behalf, are passed on at vendor cost without mark-up.

4. Payment

Invoices are payable within 14 days. Fixed-price engagements are invoiced 50% on acceptance and 50% on delivery unless the proposal states otherwise.

5. Cancellation

Sessions may be rescheduled or cancelled up to 48 hours in advance at no charge; later cancellations are charged in full. Retainers are month to month and may be cancelled any time before the next billing date.

6. Deliverables and intellectual property

Once paid for, deliverables are licensed to you for internal use without time limit. Materials we created before the engagement remain ours; your data and systems remain yours.

7. Liability

Our total liability for any engagement is capped at the fees you paid us in the preceding 12 months. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Confidentiality

Each party keeps the other’s confidential information confidential and uses it only for the engagement.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.